Refund policy

Please note the below policy does not apply during sales and/or promotions, bundles and any value sets.

If for any reason you are unhappy with your purchase from pretty-smartcosmetics.com, we will gladly accept your return if received within 30 days from the shipment date. Unopened and unused product can be returned for either store credit to www.pretty-smartcosmetics.com  or a refund of the purchase price (not including shipping). International orders that qualify for refund will only be refunded for the products, a refund cannot be made for shipping and/or duties and taxes. Products purchased in bundles cannot be returned or exchanged. 

We’d be happy to exchange any gently used products for store credit to www.pretty-smartcosmetics.com if received within 30 days from the shipment date, for domestic shipments only. We are unable to honor exchanges on international shipments.

We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.

Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse, you’ll receive an email notification confirming your return. If your return qualifies for a refund, your refund will be applied to the original form of payment.  Please allow up to five business days for the refund to be processed by your bank.  

If an exchange was requested, you will receive an email notification with either tracking information or your merchandise credit to be used at pretty-smartcosmetics.com.

 

Returns Address:
Pretty Smart Cosmetics
Attention: Online Returns
9575 N Virginia St
Reno NV 89506

 

Please note that you are responsible for the cost of shipping the return or exchange to us.

If your products were damaged during transit, we kindly ask that you contact us within ten days of receipt.

If you have any other questions regarding returns or exchanges, please contact info@pretty-smartcosmetics.com or call 1-888-747-2256.